Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Latent AI Support Center
Search for Answers

Looking for quick info? Use the search bar to explore helpful articles and guides.

  1. Latent AI Support Center
  2. Latent AI Support Center

Latent AI Support Center

Can’t find what you’re looking for? You can easily submit a support request through the options below.

  • Technical Support

    Having trouble installing, configuring, or troubleshooting? We’ll help you get things running smoothly.

  • Licensing & Billing

    Questions about your license or billing details? Select this option and we’ll sort it out together.

  • Share Your Ideas

    Got an idea for a new feature or improvement? We’d love to hear from you!

Powered by Jira Service Management
{"xsrfToken":"7acf03bac668e7093d2a14f01e27a85d712794a1_lout","branding":{"id":"4","key":"lcs","name":"Latent AI Support Center","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/161ee542-e168-47a2-a739-26f1e7e3a757/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjk2ODYzNi03NmI0LTQ0ZmUtOTViNS0zYmEwMTg5OGU4YjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2MWVlNTQyLWUxNjgtNDdhMi1hNzM5LTI2ZjFlN2UzYTc1NyI6WyJyZWFkIl19LCJleHAiOjE3NzA0MTM0ODAsIm5iZiI6MTc3MDQxMjg4MH0.GlZNpThFn4garoi0w9lpWvmqORB6fMy0BCCQbiM51gY&client=cb968636-76b4-44fe-95b5-3ba01898e8b4&mode=fit","logoId":"161ee542-e168-47a2-a739-26f1e7e3a757","isLogoAvailable":true,"helpCenterTitle":"Welcome to our Knowledge Base and Support Hub!","sharedPortalName":"Latent AI Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our Knowledge Base and Support Hub!","sharedPortalName":"Latent AI Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjk2ODYzNi03NmI0LTQ0ZmUtOTViNS0zYmEwMTg5OGU4YjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MTM0ODAsIm5iZiI6MTc3MDQxMjg4MH0.NsywtnolSR0IHYYQmspZZEC7bQzNCJY8OOvsAEB7yaE&client=cb968636-76b4-44fe-95b5-3ba01898e8b4&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#050505","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"lcs","projectId":10020,"serviceDeskId":4,"name":"Latent AI Support Center","description":"<p>Can’t find what you’re looking for? You can easily submit a support request through the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"10058","name":"Licensing & Billing","descriptionHtml":"","callToAction":"Licensing & Billing","introHtml":"<p>Questions about your license or billing details? Select this option and we’ll sort it out together.</p>","icon":10314,"iconUrl":"https://latentai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[4],"key":""},{"id":"10060","name":"Share Your Ideas","descriptionHtml":"","callToAction":"Share Your Ideas","introHtml":"<p>Got an idea for a new feature or improvement? We’d love to hear from you!</p>","icon":10322,"iconUrl":"https://latentai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[4],"key":""},{"id":"10057","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Having trouble installing, configuring, or troubleshooting? We’ll help you get things running smoothly.</p>","icon":10321,"iconUrl":"https://latentai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[10057,10058,10060]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bfe2f1e0-c76c-393a-a0be-52a3cb5ace62","appLinkName":"System Confluence","appLinkUrl":"https://latentai.atlassian.net/wiki","spaceKey":"LCS","spaceName":"Latent AI Customer Support","spaceUrl":"https://latentai.atlassian.net/wiki/spaces/LCS","isServer":false},"labels":[],"projectKey":"LCS","serviceDeskId":4,"kbLinkDomainURLs":["https://latentai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LCS","userLanguageHeader":"Search for Answers","userLanguageMessageWiki":"<p>Looking for quick info? Use the search bar to explore helpful articles and guides.</p>","defaultLanguageHeader":"Search for Answers","defaultLanguageMessage":"Looking for quick info? Use the search bar to explore helpful articles and guides.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjk2ODYzNi03NmI0LTQ0ZmUtOTViNS0zYmEwMTg5OGU4YjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0MTQwODAsIm5iZiI6MTc3MDQxMjg4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.7hiGdynzAOcf1FqAk_BnYgMQ_LRdjfIFTxo1Rj-xdXc","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"cb968636-76b4-44fe-95b5-3ba01898e8b4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Latent AI Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://latentai.atlassian.net/wiki","kbLinkDomainURLs":["https://latentai.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=latentai","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7acf03bac668e7093d2a14f01e27a85d712794a1_lout","baseUrl":"https://latentai.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://latentai.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cb968636-76b4-44fe-95b5-3ba01898e8b4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"636ea7b549ce444c979b194618f6c1e2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://latentai.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}